Measuring trust in an intra-organisational context using Social Network Analysis
by Necmi Gursakal, Ayse Oguzlar, Zehra Berna Aydin, Selim Tuzunturk
International Journal of Management and Enterprise Development (IJMED), Vol. 6, No. 4, 2009

Abstract: In this article, the importance of trust and its consequences for management and organisation literature is analysed from the intra-organisational perspective. Social Network Analysis, which is referred to as Organisational Network Analysis when it is applied to business, was used to analyse trust in an organisation. A simple questionnaire was applied to employees of a medium size enterprise. This article aims to find which employees trust whom in a personal perspective. The findings imply that trust can create effective cooperation within enterprises that are directly associated with the performance, growth and survival of Small and Medium size Enterprises.

Online publication date: Mon, 30-Mar-2009

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