Research on configuration and innovation of service supply chain: a case study
by Hua Song, Kangkang Yu
International Journal of Services, Economics and Management (IJSEM), Vol. 1, No. 3, 2009

Abstract: Service supply chain (SSC) is a newly research topic in supply chain management, which is regarded as an integrated service-based supply chain different from either manufacturing sector or service sector. To address this deficiency, this article explores the configuration and characteristics of SSC based on case study of Shaanxi Blower (Group) Co., Ltd. The insights provided by this research propose that SSC reflects on three aspects. Firstly, the structure of SSC is a complex network, which combines direct or indirect service providers around service integrator. Secondly, its business process is comprised of capability, demand, supply, customer relationship, service delivery and capital management. Finally, SSC components reflect process-oriented structure and incentives.

Online publication date: Thu, 05-Feb-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services, Economics and Management (IJSEM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com