Inter-organisational routines and transformation of customer relationships in collaborative innovation
by Ville Ojanen, Jukka Hallikas
International Journal of Technology Management (IJTM), Vol. 45, No. 3/4, 2009

Abstract: Innovation, learning and knowledge leverage are crucial for the competitive edge of knowledge-intensive firms. In recent research on business relationships, the significance of studying routines embedded in inter-organisational learning has been stressed as a key element in understanding the development of relationships. The purpose of this paper is to introduce an approach for increasing understanding of the driving forces and influence of inter-organisational routines in the transformation process towards deeper customer-orientated collaboration in innovation. In practice, the results of the paper aim to promote organisations' balance between exploitation- and exploration-related activities towards more customer-orientated innovation management. The case study on the knowledge-intensive engineering consultancy industry illustrates features, driving forces and observed routines influencing the transformation process and collaborative learning mechanisms. Final conclusions and managerial implications are based on an analysis of the theoretical and empirical parts of the study.

Online publication date: Sat, 24-Jan-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology Management (IJTM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com