Examining the impact of possible antecedents on service usage: an empirical study on Macao e-government
by Hung-Lian Tang, Sock H. Chung, Chun Weng Se
Electronic Government, an International Journal (EG), Vol. 6, No. 1, 2009

Abstract: This research investigated Macao citizens' intention of usage of e-government services. In the past, information technology (IT) adoption in private companies has been studied extensively. However, most of previous studies on the adoption of e-government are not enough for a base to build on further extensions. This research introduced a framework with five major factors that may affect the intention of usage of e-government services. They are: 1) perceived usefulness; 2) perceived ease of use; 3) technology characteristics; 4) trust; 5) persuasion. The results indicated that the factors of perceived usefulness, trust and persuasion exert the influence on the intention of usage of e-government, but the factors of perceived ease of use and technology characteristics do not.

Online publication date: Sun, 18-Jan-2009

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