Industrial services innovation process: influencing factors – a case study
by Sukhvir Singh Panesar, Tore Markeset
International Journal of Services Technology and Management (IJSTM), Vol. 11, No. 1, 2009

Abstract: The purpose of this paper is to understand the intricacies (why and how) of service innovation processes and to validate factors influencing innovation processes in capital-intensive industries. A case study was performed in the Norwegian oil and gas industry to map motivation, mechanisms and challenges in innovation processes in service receiver and service provider organisations. Innovation process influencing factors were identified and validated. The findings indicate that for the service receivers the main motivational factor to innovate was to find solutions to existing and future operational needs, whilst for the service provider was to become more competitive and to improve market position. Resources, routines and control mechanisms for innovation process varied in different scenarios. The findings are based on a case study with companies from the oil and gas industry in Norway. This paper is limited to knowledge and technology-based services required to support operation, maintenance and support processes of advanced and complex production facilities.

Online publication date: Fri, 02-Jan-2009

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Technology and Management (IJSTM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com