An application of Six Sigma to collaborative commerce capability assessment in enterprise implementation
by Chyuan Perng, Jeng-Teng Tsai, Wen-Chih Chiou, Shiow-Luan Wang
International Journal of Information Systems and Change Management (IJISCM), Vol. 3, No. 2, 2008

Abstract: We aimed to propose a collaborative commerce capability assessment model and examined its implementation in Taiwan's companies. This model is based on the Six Sigma DMAIC process (define, measure, analyse, improve and control) which is an enhancement system for existing business processes falling below specification and looking for incremental improvement. 'Information Technology capability', 'data management capability', 'process management capability', 'organisation management capability', 'knowledge management capability' and 'collaborative commerce capability' are the measurement indicators which were concluded from literature studies. Data collected via a survey of executive managers in the Central Taiwan Science Park (CTSP) and an interview with over 10 years experienced experts. The results indicated that this model have a positive impact on the improvement of business performance. These conclusions should help managers to revisit their priorities in terms of the relative efforts in the application of these indicators and capability. Implication and future study have been provided.

Online publication date: Fri, 10-Oct-2008

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Information Systems and Change Management (IJISCM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com