The user at the centre of the development of one-stop government
by Pieter Verdegem, Laurence Hauttekeete
International Journal of Electronic Governance (IJEG), Vol. 1, No. 3, 2008

Abstract: Policy makers initiated different e-government strategies which were supposed to be a perfect answer to a developing ICT environment and to create new channels through which government and citizens could interact. However, this approach has come under criticism. Recently, there is a paradigm shift towards new concepts such as ''user-centred e-government'' and ''multichannel government''. In our research we focus on the needs and expectations of citizens towards electronic public services. A successful implementation of one-stop government requires a threefold approach: profound understanding of preferences of different types of users towards different channels and different kinds of public services.

Online publication date: Sat, 27-Sep-2008

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