Community and Collaboration tools in the Italian banking industry
by Mariano Corso, Andrea Giacobbe, Antonella Martini
International Journal of Electronic Banking (IJEBANK), Vol. 1, No. 1, 2008

Abstract: This paper aims to provide: a description from a strategic, organisational and technological point of view of ''the state-of-the-art'' of Community and Collaboration (C&C) tools in the Italian banking industry; a roadmap to help management to implement C&C tools. The research is based on 16 retrospective case studies that cover more than 50% of the banking sector in Italy by number of employees. The findings provide interesting elements and suggestions to develop a Community in a banking context.

Online publication date: Wed, 24-Sep-2008

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