The Six Sigma approach in performance management to improve safety culture at work
by Peter Lok, Jo Rhodes, Abe Diamond, Nitin Bhatia
International Journal of Six Sigma and Competitive Advantage (IJSSCA), Vol. 4, No. 2, 2008

Abstract: This case study uses the Six Sigma process framework in performance management to explore and decrease the injury rate of an international waste disposal firm. The results indicate that an employee-management consensus approach to continuous improvement in safety management in the workplace is essential. The evidence from this case suggests that the Define, Measure, Analyse, Improve and Control (DMAIC) Six Sigma process and an analysis tool such as the fishbone diagram can be easily adopted as measurements and reduce the injury rate in the workplace. Furthermore, the case shows that management commitment and employee ownership of the Six Sigma programme is the key to continuous improvement and the development of a safety culture and a learning organisation.

Online publication date: Sun, 14-Sep-2008

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Six Sigma and Competitive Advantage (IJSSCA):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com