Skills, expertise and innovation in the developing knowledge economy: the case of business and professional services Online publication date: Thu, 24-Jul-2008
by John R. Bryson, Peter W. Daniels
International Journal of Services Technology and Management (IJSTM), Vol. 9, No. 3/4, 2008
Abstract: This paper provides the first detailed empirical analysis of skill acquisition and development within Business and Professional Service (BPS) firms. The importance of expertise has been highlighted in much of the BPS literature; yet skills/expertise acquisition and development have not been addressed in any great detail. This is a serious omission. The relationship between the supply and demand for skilled professionals as well as the local availability of skills training for BPS firms should be central to both regional and national policy. The analysis reveals that a significant proportion of BPS firms do not have appraisal systems or training budgets and that technical skill may be undermined by poor communication and commercial skills. Staff proficiency problems result in enhanced costs as well as delays in product/service innovation. This paper is based upon a detailed survey of 1198 firms located in the West Midlands (UK) as well as 208 in-depth interviews.
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