Citizens' use and acceptance of e-government applications of Turkish social security institutions
by Yavuz Akpinar, Zerrin Ondin
Electronic Government, an International Journal (EG), Vol. 5, No. 4, 2008

Abstract: The purpose of the study is to examine the usability features and individual acceptance of e-government applications of the three Turkish social security institutions. An experimental study with 45 adults revealed information on the interaction between usability features (learnability, memorability, efficiency, errors and satisfaction) and user acceptance (perceived usefulness and perceived ease of use) of those applications. The tests revealed significant relationships between constructs of usability and acceptance of those e-government applications. Further analysis illustrated that the participants' education level, previous usage of the sites, experience in computer and internet use and frequency of internet usage affected the accomplishment of the given tasks. In the applications, the participants commonly experienced problems in finding a relevant link to the task in hand and in using the interfaces. The study suggests that the e-government applications should include reusable learning objects to instruct use of the applications in order to promote those applications.

Online publication date: Tue, 15-Jul-2008

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