Estimation of FAQ knowledge bases by using semantic expressions for questions and answers
by Jun Harada, Masao Fuketa, Kazuhiro Morita, Touru Sumitomo, Wataru Hiraishi, El-Sayed Atlam, Jun-Ichi Aoe
International Journal of Computer Applications in Technology (IJCAT), Vol. 32, No. 1, 2008

Abstract: This paper presents an estimation method of the FAQ service by introducing the following measurements: 1. user's disrepute for products which defined by four types of classifying questions (IMPOSSIBLE, SIDE EFFECT, INSUFFICIENT and UNCLEAR) and the degree for each type is defined; 2. kindness for solutions replied which defined by four types of classifying answers (ACTION, CONFIRMATION, EXPLANATION, and NO PROBLEM) and the degree for each type is defined; 3. comprehension for answers which defined by semantic expressions of questions and answers; 4. sufficiency and quality for the whole FAQ service that introduced by the measurements 1, 2 and 3.

Online publication date: Mon, 14-Jul-2008

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