Automatic identification and voice-recognition technologies for quality improvement: case studies of Pittsburgh-area service firms
by Alan D. Smith
International Journal of Services and Standards (IJSS), Vol. 4, No. 3, 2008

Abstract: The strategies for profitability in e-commerce must be able to integrate the use of the internet and AIDC (automatic identification and data capture) technologies, especially barcoding, smart card, and voice-recognition systems in data sharing and new product development. In e-commerce, this integration essentially serves as a foundation for the management of data flows for strategic IT purposes; especially in tracking distribution and ensuring quality of manufacture and service delivery. A combination of personal interviews of middle to management, as well as comments from convenient samples of employees was used to gather perceptions of recent AIDC-based initiatives of four highly regarded firms in the Pittsburgh, PA area to examine the technology advancements and continuous quality improvement initiatives of these service-industry firms.

Online publication date: Fri, 27-Jun-2008

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