The gap between citizens and e-government projects: the case for Jordan
by Samer Mofleh, Mohammed Wanous, Peter Strachan
Electronic Government, an International Journal (EG), Vol. 5, No. 3, 2008

Abstract: Providing better services for citizens and responding to their growing demand for online needs have been major drivers for implementing e-government in developed countries. Many developing countries have also launched their e-government projects claiming that they are based on citizen-centric strategies. However, most developing countries have low internet penetration levels and their citizens do not have the capacity to use advanced e-services. Therefore, it can be questionable how these e-government projects are customer-centric. Are they responding to people's needs or just focusing on citizens' IT access? This research paper investigates Jordan's deployment of e government and examines how citizen-centric it is.

Online publication date: Sat, 21-Jun-2008

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