The negative effects of using information and communication technology in a Taiwanese enterprise
by Tom M.Y. Lin, Kai-Ming Lin
International Journal of Enterprise Network Management (IJENM), Vol. 2, No. 3, 2008

Abstract: There are many negative effects that result from using Information and Communications Technology (ICT). Some information related to Information Technology (IT) indicates that this might be because of the deliberately intended behaviour of the users or the differences in the technological frames of reference of ICT of the two communication sides. These alternative perspectives are examined in the context of an exploratory investigation of an enterprise in which ICT was extensively used. The results suggest that the employees can adopt many measures to avoid negative effects and that both communication sides need to understand each other's technological frames of reference when using Instant Messaging (IM), and the occurrence of conflicts can thus be avoided from the viewpoints of the technological frames of reference theory.

Online publication date: Wed, 18-Jun-2008

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