The e-business performance measurement in SMEs
by Pedro Soto-Acosta
International Journal of Enterprise Network Management (IJENM), Vol. 2, No. 3, 2008

Abstract: The increasing adoption of internet technologies in the SMEs has produced remarkable interest in the quantification of the benefits of these technologies. Although a large number of Information Systems (ISs) performance measures can be found in the IS and e-business literature, what remains unclear in the literature is what measures are appropriate in a particular situation. This paper proposes a framework to help guide both scholars and practitioners in the process of developing and/or selecting performance measures to gauge the effectiveness of specific e-business initiatives in the SMEs. The proposed framework focuses on four dimensions: the technology, the unit of analysis, the business process and the evaluation of performance.

Online publication date: Wed, 18-Jun-2008

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