Executive support for developing maintenance quality mission statement Online publication date: Sat, 26-Apr-2008
by K. Elangovan, V. Selladurai, S.R. Devadasan, S. Thirumurugaveerakumar, S. Vinodh
International Journal of Services and Operations Management (IJSOM), Vol. 4, No. 5, 2008
Abstract: In literature, numerous research reports claiming the power of mission statements in achieving core competence have surfaced. On the other hand, recent researchers have argued that attaining maintenance quality is a route to achieving core competence. This paper links these two types of researches by presenting the methodology for developing maintenance quality mission statements for achieving core competence. Past research findings have established the need for devoting the Chief Executive Officer's high-quality time to developing mission statements. Since this aspect is not practically viable, a module of the Executive Support System (ESS) named ESSMAQ has been developed. The workings of this module and efforts made to validate it are described in this paper. The article concludes that full-fledged implementation of this module has to be preceded by a wider dissemination of the power of mission statements and the ESS among the captains of industrial sectors.
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