Towards a model of users' acceptance of e-government: a study of Indian central excise e-filing system Online publication date: Tue, 22-Apr-2008
by G.P. Sahu, M.P. Gupta
International Journal of Electronic Governance (IJEG), Vol. 1, No. 2, 2008
Abstract: This study has identified variables affecting the acceptance of e-government and formulated a conceptual model of e-government acceptance. Further the model is validated using 158 questionnaire responses collected from the business persons using the Central Excise Tax Payment System (e-filing) of India. A priority of the variables is set by calculating the 'path coefficient' and 'total effect' of each variable on 'intention to use e-government'. Further very specific clear recommendations are generated for the Central Excise to increase the acceptance of e-government. The model developed here can be applied in other similar e-government projects to test the users' intention to use the e-government.
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