Emotional labour, care work and HRM between wishful theory and obstinate reality Online publication date: Mon, 04-Feb-2008
by Peggy De Prins
International Journal of Work Organisation and Emotion (IJWOE), Vol. 2, No. 2, 2007
Abstract: In this paper, care is defined as a form of work whereby cognition, skill and emotionality are closely interconnected. The recognition of the emotional nature of care constitutes an important link to further professional development and to tailor-made HRM for the care professions. The discourse that is developed within the context of this position is tested empirically. We rely on the findings of a case study and a survey of nurses and caregivers in rest and nursing homes. This confrontation shall allow us to draw conclusions with regard to the singularity of the care profession.
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