Performance measurement implementation in a knowledge-based public organisation
by Hannu Rantanen, Kirsi Leva, Sanna Pekkola
International Journal of Business and Systems Research (IJBSR), Vol. 1, No. 3, 2007

Abstract: Numerous papers on measurement systems in public organisations have appeared in the recent years. Measurement systems in knowledge-based organisations is another popular topic in the literature. The development and implementation of management systems in knowledge-based public organisations differs considerably from the way they are realised in the production-oriented sector. This case study examines the implementation of a Performance Measurement System (PMS) in a knowledge-based public organisation. The study comprises of information that emerged during the PMS development in this organisation. The aim is to pinpoint those success factors especially critical from the point of view of the implementation of performance measurement.

Online publication date: Thu, 22-Nov-2007

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