A systems approach to order fulfilment using design for six sigma methodology
by Yousef Amer, Muhammad Azeem Ashraf, Lee Luong, Sang-Heon Lee, William Y.C. Wang
International Journal of Business and Systems Research (IJBSR), Vol. 1, No. 3, 2007

Abstract: Supply Chain Management (SCM) focuses on a business process approach with an emphasis on having a holistic view of the value chain, customer driven demand and the need to manage successfully both the internal functional and external business process interfaces. In this paper an adaptation of Design for Six Sigma (DFSS) methodology for designing and managing a supply chain is presented, demonstrating how Order fulfilment is one of the major Critical to Customer Requirements (CCRs) for a supply chain. A detailed explanation of the DFSS steps Identify, Design, Optimise and Validate (IDOV) as adapted to supply chain service is illustrated.

Online publication date: Thu, 22-Nov-2007

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