An e-business model to facilitate conflict-solving and cooperation in logistics services
by Kin Chung Liu, Dong Li
International Journal of Services Operations and Informatics (IJSOI), Vol. 2, No. 3, 2007

Abstract: With increasing requirements on dynamics, agility and global integration of complex business networks, e-business is facing the challenge of moving from transaction oriented to collaborative and optimised business process management. Cooperation and negotiation are complex business activities and are crucial to successful cooperative supply chain management. In this research, a cooperation approach is proposed for cooperative planning and negotiation with capabilities of decision support, conflict solving and dynamic proposal of solutions. The contribution of the research is mainly on the conflict-solving approach-based on transparent decision process to justify decisions and improve mutual understanding of supply chain partners. The approach improves current negotiation methods through transparency of abstracted decision-making information to supply chain partners. Simulation of a prototype system-based on the proposed model is performed in a logistics supply chain. The research shows that the proposed approach is promising for cooperative decision making or negotiation support in logistics supply chains and has the potential to be applied to various industries.

Online publication date: Mon, 08-Oct-2007

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Operations and Informatics (IJSOI):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com