How knowledge organisations work: the value shop configuration
by Petter Gottschalk
International Journal of Services and Standards (IJSS), Vol. 3, No. 4, 2007

Abstract: Knowledge workers in knowledge organisations solve client problems in sequential and cyclical work processes. Sequential and cyclical work takes place in the value configuration of a value shop. While typical examples of value chains are manufacturing industries such as paper and car production, typical examples of value shops are law firms and medical hospitals. Often, such companies are called professional service firms or knowledge-intensive service firms. Like the medical hospital as a way to practice medicine and the law firm provides a standard format for delivering complex legal services. Similarly, police investigations represent knowledge work to solve crimes. The case of police investigations is presented in this paper.

Online publication date: Fri, 28-Sep-2007

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