Integrating ISO 9001:2000 and Six Sigma into organisational culture
by Shirley M.C. Yeung
International Journal of Six Sigma and Competitive Advantage (IJSSCA), Vol. 3, No. 3, 2007

Abstract: This research is a descriptive one, in which elements of school culture have been determined from statistical results of a school culture questionnaire of two ISO-certified secondary schools in Hong Kong. The cultural elements – 'realising responsibility and feeling respect' – actually correspond to the ISO 9001:2000 requirements. Besides this, the author has combined comments from interviewees of ISO-related stakeholders into the target areas for improvement based on the concept of Quality Function Deployment (QFD), internally to improve organisational culture and mindset; externally to hear the voice of internal customers and to enhance competitiveness; and consequently, to increase student satisfaction and to provide better educational service. This is a kind of social responsibility of educational institutes. It is recommended to have more ISO-certified educational institutes of different levels and from different countries participating in future researches on applications of ISO, Six Sigma and TQM to organisational culture, curriculum design, and student or teacher assessment.

Online publication date: Sun, 09-Sep-2007

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Six Sigma and Competitive Advantage (IJSSCA):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com