Customer-supplier relationship analysis model for the European multichip module (MCM) industry
by Rabnawaz Aziz, John C. Beamish
International Journal of Manufacturing Technology and Management (IJMTM), Vol. 4, No. 3/4, 2002

Abstract: This paper presents an overview of the MCM (Multichip Module) technology and illustrates the technological benefits which can be derived by the application of this technology. The paper further shows that the working relationship between the customers and suppliers in MCM industry is extremely poor. A new method for analysing and improving the customer-supplier relationship has been developed and applied within the MCM industry. The paper concludes that their is substantial shortfall in expected performance of both customers and suppliers and shows the need for joint improvement actions to be developed through discussions at joint review meetings.

Online publication date: Thu, 03-Jul-2003

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Manufacturing Technology and Management (IJMTM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com