Integrated Outage Management System: an effective solution for power utilities to address customer grievances
by M.K.S. Sastry
International Journal of Electronic Customer Relationship Management (IJECRM), Vol. 1, No. 1, 2007

Abstract: This paper presents a real-time power Outage Management System (OMS) known as Integrated Outage Management System (IOMS). IOMS is a centrally coordinated facility owned by the power utility for addressing the consumer grievances regarding power failures and is realised by integrating different databases and components of conventional OMS. The design considerations, salient features, component integration and functional aspects of the IOMS are discussed. The benefits of using IOMS in improving overall utility functionality in managing the power outages are illustrated. Evidence shows that both utility and its customers get benefited from using IOMS.

Online publication date: Thu, 05-Jul-2007

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