Service innovation for e-government: a broadband-based example
by Bendik Bygstad, Gjermund Lanestedt, Jyoti Choudrie
Electronic Government, an International Journal (EG), Vol. 4, No. 3, 2007

Abstract: This paper investigates the relationship between broadband and service innovation in an e-government context. We ask, what characterises successful broadband-based service innovation projects in the public sector? The research approach is a quantitative survey in a large public broadband diffusion initiative in Norway. The paper offers three conclusions. First, broadband-based service innovation is seen as a two-step process; first a technologically oriented project, followed by an organisational implementation. The focus of the project manager should be on the second of the phases, not the first. Second, the engagement of a professional external project manager does not support service innovation. The reason is that the external project manager lacks the necessary local knowledge and alliances with central stakeholders. Third, traditional project management is not well suited to understand and manage service innovation. Our contribution is aimed at the e-government research community, but our conclusions are also relevant for project managers and public sector managers.

Online publication date: Sun, 24-Jun-2007

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com