Analysing success criteria for ICT projects
by Koen Milis, Koen Vanhoof
International Journal of Nuclear Knowledge Management (IJNKM), Vol. 2, No. 4, 2007

Abstract: Since the 1960s many authors have accepted the triple constraints (time, cost, specification) as a standard measure of success and this still appears to be extremely important in evaluating the success of ICT (information communication technology) projects. However, an ICT project cannot always be seen as a complete success or a complete failure. Moreover, the parties involved may perceive the terms 'success' and 'failure' differently. A quasi-experiment (gaming) has been developed in order to determine the measures for success used by the different parties involved in judging an ICT project. The results of this quasi-experiment were analysed using aggregation theory and validated by probabilistic feature models. In general the figures do not contradict. This research indicates that the impact of the triple constraints on the judgement of success is rather small. Other criteria, such as user happiness and financial or commercial success, are far more important. Surprisingly, whether or not a project was able to meet the predefined specifications was of little importance for the appreciation of the project's success.

Online publication date: Tue, 12-Jun-2007

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Nuclear Knowledge Management (IJNKM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com