Operations Management activities and operational performance in service firms Online publication date: Mon, 04-Jun-2007
by Daniel I. Prajogo, Mark Goh
International Journal of Services Technology and Management (IJSTM), Vol. 8, No. 6, 2007
Abstract: Recent years have witnessed a surge of interest in the application of operations management practices in a service context. This recognition, has, in turn, placed an emphasis on the question of where and how operations management related activities have influenced the operational performance of service firms. Our paper attempts to address this question. Drawing from the responses of a sample of 190 Australian service firms, our results suggest that the performance of a service firm is influenced significantly by operations scheduling, service process, and work measurement. Also, we found that service process has the strongest bearing on a firm's performance.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Technology and Management (IJSTM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com