Service innovation in service industry: a perspective from HRM practices in Vietnam
by Van Dang Nguyen; Hong Diep Bui; Van Kien Pham; Nam Tien Duong
International Journal of Work Innovation (IJWI), Vol. 4, No. 3, 2023

Abstract: This study takes a chain store as an example and collects data through questionnaires from 232 store managers to explore the relationship between HRM practices and service innovation. Hierarchical regression is used for research analysis via SPSS. The HRM practices are divided into five dimensions based on past studies. The results show that the personal characteristics of the managers have no impact on service innovation. However, training and development, performance compensation, performance evaluation, and employee participation in HRM practices have a significant positive impact on service innovation. This study illustrates that in the service industry, HRM practices play an important role in promoting service innovation. Finally, this study also discusses the relevant management implications and future research suggestions.

Online publication date: Mon, 11-Sep-2023

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