Factors that drive the selection of business intelligence tools in South African financial services providers
by Bonginkosi Phila Gina; Adheesh Budree
International Journal of Business Intelligence and Data Mining (IJBIDM), Vol. 22, No. 4, 2023

Abstract: Innovation and technology advancements in information systems (IS) have resulted in a multitude of product offerings and business intelligence (BI) software tools in the market to implement business intelligence systems (BIS). As a result, a high proportion of organisations fail to employ suitable software tools meeting organisational needs. The study aimed to discover critical factors influencing the selection of BI tools. This was a quantitative study and questionnaire-surveyed data was collected from 92 participants. The data was analysed by employing SPSS and SmartPLS-3 software's to test the significance of influential factors. The findings showed that software tool technical factors, vendor technical factors, and opinion non-technical factors are significant. The study contributes to both academia and industry by providing influential determinants for software tool selection. It is hoped that the findings presented will contribute to a greater understanding of factors influencing the selection of BI tools for researchers and practitioners alike.

Online publication date: Mon, 01-May-2023

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