An integrated framework for public service provision in smart cities Online publication date: Fri, 14-Apr-2023
by Bernd W. Wirtz; Wilhelm M. Müller
International Journal of Public Sector Performance Management (IJPSPM), Vol. 11, No. 3, 2023
Abstract: Smart cities are currently used as an urban development approach in research and practice to modernise administration, make cities more livable, use urban resources more sustainably and redesign habitats and mobility. To achieve this purpose, it is not only sufficient to develop new public smart services for the citizen, but there is also a need to build a citywide technical infrastructure and redesign the entire value creation process of public municipal administration. In the first step, this study compiles SC service supply as a SC service portfolio through literature evaluation. Subsequently, we map the public value creation process considering different application segments and technical basic functions. Based on this conception, the study at hand develops an integrative framework model for the provision of public services in SCs, which includes a public business model as well as the technological basis of service functions through hardware and software, and the regulation and supervision of these functions.
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