Organisational forgetting in organisations: identifying the causes and contexts using thematic analysis method
by Akbar Hassanpoor; Saeed Jafarinia; Yousef Vakili; Seyyed Javad Marashi
International Journal of Services and Operations Management (IJSOM), Vol. 44, No. 4, 2023

Abstract: Organisational forgetting is the main issue in organisations that have been considered by researchers in recent years. This study was conducted to examine the causes and themes of organisational forgetting in organisations based on the thematic analysis. This paper's case study comprised 40 Iranian and foreign studies on organisational forgetting over the past ten years. The results indicated that the main causes and themes creating organisational forgetting depend on two individual and organisational factors. In the case of individual factors, some components such as a sense of incapability and meaningless and organisational factors include organisational culture, inappropriate human resource management, lack of a strategic plan in the organisation, non-productive interactions in or out of the organisation, and lack of suitable maintenance and retrieval systems lead to such problem. According to the obtained results, it was recommended that researchers focus on designing an organisational culture model to cope with organisational forgetting by considering the mediating role of succession.

Online publication date: Thu, 06-Apr-2023

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