Process reengineering through an interoperable web-platform leads to increased transparency and equality: a case study from the Greek public administration
by Ioannis Raptis; Vasilios Kakkos; George Mavrotas; Evi Tsolakou
International Journal of Electronic Governance (IJEG), Vol. 14, No. 4, 2022

Abstract: This paper aims to provide the first and unique real-world Greek public administration process reengineering project based on student-athletes university access. Our process transformation project was executed following the quick-start PM² project management methodology. The standard process in place requires the applicant's physical presence, the collection of a plethora of documentation and human intervention during the score calculation, providing the results with considerable delays and generating asynchronous access between athletes and the rest of the applicants. This resulted overall in the violation of the constitutionally foreseen fundamental right of equality. Our project applies an interoperable, end-to-end web-platform consolidated approach aimed at removing these drawbacks. The simulations revealed a decline in the average time per case needed, from nearly 80 working days to approximately 23 minutes significantly reducing the administrative burden. Further studies should validate the Greek Public Administration's capability to successfully couple PM²-reengineering with interoperability advantages.

Online publication date: Mon, 06-Mar-2023

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