The cost/benefit strategic grid approach: a decision support method for design and improvement of configuration management databases
by Ming-Shian Wu; Nan-Hsing Chiu; Kai-Yi Chin
International Journal of Information Systems and Change Management (IJISCM), Vol. 13, No. 2, 2022

Abstract: The purpose of this study is to propose an approach to measure the costs and benefits of attributes in configuration items (CIs) to assist in the design and continual improvement of CIs in configuration management databases (CMDB). A cost/benefit strategic grid method was proposed. Based on the usefulness and induced costs of each attribute, the degree of benefits and costs of each attribute are calculated. With a defined acceptance level of cost and an expected level of benefits, all attributes can be portrayed on a strategic grid divided into four quadrants accompanied with four suggested actions on improving the configuration attribute. The case study demonstrates that the method can effectively provide guidelines for practitioners to design and improve CIs and CMDBs.

Online publication date: Wed, 01-Mar-2023

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