Evaluation of key performance indicators of Indian airlines using fuzzy AHP method
by Chandra Prakash Garg; Vageesha Agrawal
International Journal of Business Performance Management (IJBPM), Vol. 24, No. 1, 2023

Abstract: Due to intense competition, decreasing profit margins and demanding customers in the air transport business, airlines have to measure their performance in order to remain competitive as well as sustainable in the airline market. The performance of an airline depends on many factors these are known as key performance indicators (KPIs). This study makes an attempt to evaluate the KPIs of airlines. Evaluation of KPIs is done using a combined approach based on fuzzy theory and analytic hierarchy process (AHP) method. A case example of Indian airlines is conducted to illustrate the proposed model applicability. The results of the study indicates that the priority order of the KPIs is SSR > OMR > CR > FBR, which show that safety and security related indicators are found most important in this priority list and financial and business related parameters ranked last. This study makes an important contribution to various airline companies by solving significant problems in order to enhance their performances in the competitive market with proposed methodology. This proposed method considered fuzzy framework that can handle impreciseness and uncertainty. Sensitivity analysis is also performed to test the robustness of the proposed model.

Online publication date: Wed, 07-Dec-2022

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Business Performance Management (IJBPM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com