Organisational learning through implementation of knowledge management techniques
by Sangita Dutta Gupta; Pritiraj Brahma; Akhil Jack Regi; Emon Roy; Anandarup Kar
International Journal of Services and Operations Management (IJSOM), Vol. 43, No. 1, 2022

Abstract: Our society is becoming knowledge-based and effective knowledge management is the key to success of any organisation. The purpose of the study is to understand the importance and effectiveness of knowledge management initiatives of academic institutions and future scope of its development by integrating artificial intelligence (AI) taking 'keep learning' of IFIM institutions as a case for reference. Data were collected from the developers of keep learning, IFIM institution to understand the flowchart of the system. The usage feedback/review was assessed across levels of management and users of the system. This case study presents knowledge management not only as a coordinating mechanism but also provides requisite information as how the academic institutions can transform the learning and teaching ecosystem through in the future through effective knowledge management system. The study also considers the role played by knowledge management system of IFIM institution in the current pandemic situation.

Online publication date: Tue, 18-Oct-2022

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