Perception study of customers of a global fast food restaurant in India and USA
by Rajesh Srivastava; Manimoy Paul; Sandeep Bhanot
International Journal of Indian Culture and Business Management (IJICBM), Vol. 26, No. 3, 2022

Abstract: The purpose of the research is to find out about differences in the US and Indian customers based on awareness, popularity, value for money, amenities, services, and lifestyles moderated by demographic about McDonald's - a global fast-food restaurant in two, distinct culture. The study has been conducted, where primary data has been collected by means of interview method through the intercept technique in India, and in the USA through interviews after taking permission. There is a significant difference between Indian customers and US customers about perception of value for money, amenities, lifestyle, service, and classiness of a global fast-food restaurant - McDonald's. An application of two theories - consumer culture theory and social exchange theory, gave an insight to the customer perception towards a global brand-McDonald's.

Online publication date: Fri, 29-Jul-2022

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