TQM implementation at public hospitals: a study in Turkey
by Metin Kozak, Tuncer Asunakutlu, Baris Safran
International Journal of Productivity and Quality Management (IJPQM), Vol. 2, No. 2, 2007

Abstract: This study aims to identify employees' perceptions of the extent to which TQM programs are implemented into their hospital organisations; and to explore whether or not they perceive any problems with a successful implementation of TQM programs. According to the research findings, it appears that TQM perceptions are associated in the minds of hospital employees with the importance of their own responsibility and participation, patients' satisfaction, responsibility of upper-level management, measurement and reward system, and support of upper-level management. In addition, the responsibility of both upper-level management and employees has been raised as the most significant effect on employees' perceptions about the necessity of TQM programs at hospital settings.

Online publication date: Sun, 11-Feb-2007

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Productivity and Quality Management (IJPQM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com