Handheld device formfactor effects on worker productivity during loading tasks: a case study
by Reuben Burch; Lesley Strawderman; Tyler Ross; Linkan Bian; Katherine King; Kari Babski-Reeves; Farjana Nur
International Journal of Services Technology and Management (IJSTM), Vol. 28, No. 1/2, 2022

Abstract: With the high number of boxed products processed at material handling and product distribution hubs, reducing scanning time and errors are key to improving operations. This study identifies the impact of select scanning technology on worker productivity, error rate, and perceived usability during simulated scanning tasks. A large material handling company selected five scanning device formfactors for device procurement evaluation during a request for purchase process. Productivity, error rate, and usability were assessed by 37 participants for each device during the replication of an aircraft container loading task. The average scanning time was lowest for wand and ring scanners (0.161, 0.162 minutes) and highest for the smartphone (0.256). The average error rate was lowest for the wand scanner (1.29%) and highest for the smartphone (3.84%). The average usability score was highest for ring and wand scanners (47.19, 47.95) and lowest for the smartphone (25.19). Superior performances from wand and ring scanners are likely due to simple design and effective feedback, with results indicating they should be used as primary scanning devices for highly repetitive material handling tasks.

Online publication date: Fri, 24-Jun-2022

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Technology and Management (IJSTM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com