Financial performance measurement framework of automotive supply chains
by Masoud Rahiminezhad Galankashi; Farimah Mokhatab Rafiei
International Journal of Procurement Management (IJPM), Vol. 15, No. 4, 2022

Abstract: This study develops a framework to assess financial performance of automotive supply chains. Financial supplier relationship management (FSRM), financial internal supply chain management (FISCM) and financial customer relationship management (FCRM) perspectives and their measures and metrics are considered to develop the framework. An expert-based questionnaire is designed to prove its applicability and importance. According to the results, most important and applicable metrics of FSRM is cost of raw materials/components. Regarding the FISCM, production cost is the most important and applicable metric of manufacturers. Additionally, the most important and applicable metrics of distributors are distribution/freight cost and pickup/warehouse place cost, respectively. Regarding FCRM, the most important metric of customers' measure is number of new customers while the most applicable metrics are product after sale service and customer loss rate. Following, the most important and applicable metric of collector is transportation cost. For recyclers, the most important and applicable metrics are holding and warehouse costs, and transportation costs, respectively.

Online publication date: Wed, 01-Jun-2022

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