A usability evaluation of the Google Home with non-native English speakers using the system usability scale
by Aung Pyae
International Journal of Networking and Virtual Organisations (IJNVO), Vol. 26, No. 3, 2022

Abstract: Advancements in multidisciplinary research have made voice user interfaces (VUIs) become a reality in both research and commercialisation. Although the existing research has indicated that VUIs are useful in people's daily lives (e.g., personal assistant), there is limited study on non-native English-speaking users' experiences in using commercial VUIs. Hence, in this study, the Google Home Smart Speaker was evaluated with 34 undergraduate students, who use English as a second language, to investigate its usability and user experiences. The SUS, PSSUQ, heuristics questionnaires, and interview questions were used to evaluate the Google Home's usability. The findings report that the Google Home is user-friendly, usable, and useful for non-native English-speaking users. Considering unsolved usability issues found in this study, some usability guidelines are recommended for the design and implementation of future VUIs. The findings also suggest that the SUS is suitable for the assessment of non-native English speakers' use of VUIs.

Online publication date: Fri, 13-May-2022

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Networking and Virtual Organisations (IJNVO):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com