Cross-cultural communication barriers to managing workforce diversity in multicultural organisations Online publication date: Fri, 13-May-2022
by Kirti Rajhans; Amit Hiray
International Journal of Management Development (IJMD), Vol. 2, No. 2, 2022
Abstract: Due to the globalisation, large organisations in almost all sectors today have become multicultural and multidisciplinary. This calls for the need to identify and address the emerging barriers to cross-cultural communication which may hinder effective management of workforce. As the workforce is becoming increasingly global and culturally diverse, efficiency in interpersonal and intercultural communication is imperative for effective team performance and success. The objective of the paper is to identify the critical cross-cultural communication barriers (CCCB) in managing workforce diversity at multicultural organisations. The study also further examines the impact of these CCCBs on the team performance at multicultural organisations and based on the results, proposes a cross-cultural communication framework which could be adopted by multicultural organisations in India and all other countries where similar situations prevail.
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