Modelling queues at ferry stations: principles and application
by Iñigo L. Ansorena
International Journal of Services and Operations Management (IJSOM), Vol. 41, No. 3, 2022

Abstract: It is well known that the flow of passengers at ferry stations is characterised by random variations following ferry schedules. Recognising the need to manage congestion, an approach based on queuing models is proposed. The motivation for this type of modelling comes from the short-term, where the knowledge of bottlenecks is essential for efficient facility management. An empirical case study is presented to explore the effectiveness of the queuing model and reveal waiting times, service times, queuing duration and service levels. The methodological framework proposed in this paper sheds new light on service points and is therefore a good starting point for improving processes at peak times. In addition, the queuing model can be used to simulate more complex scenarios in the future.

Online publication date: Thu, 05-May-2022

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