Employee satisfaction in the sales department of the automobile industry in Beijing, China: an approach with Herzberg's two-factor theory
by R. Ganesh; Yang Liu
International Journal of Services, Economics and Management (IJSEM), Vol. 13, No. 1, 2022

Abstract: From the perspective of Herzberg's two-factor theory, this study examines a model linking employee job satisfaction in the sales department of the automobile industry in Beijing, China. The study proposed five hypotheses and utilised 396 respondents. The model is examined using Pearson product-moment correlation and multiple regression. The findings indicate that employee job satisfaction is influenced by workplace environment, organisational identification, work engagement, perceived leadership style, and fringe benefits with correlation testing. In the regression analysis, the fringe benefits were not statistically significant to support job satisfaction. This research shows that fringe benefits cannot decrease job dissatisfaction in Beijing's automobile industry's sales department. This study suggests that positive job satisfaction outcomes can be achieved through the perceived leadership style, organisational identification, work engagement, and workplace environment. It largely depends on organisational support and human resource management practices with the appropriate leadership style in the automobile companies' sales department.

Online publication date: Thu, 07-Apr-2022

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services, Economics and Management (IJSEM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com