Blockchain technology and relational gains in business interactions: a fuzzy set qualitative comparative analysis of supply chain specialists' perceptions
by Fabiano Cardoso De Oliveira; Roberto Zanoni; Rafael Dalla-Rosa; Jorge Renato Verschoore
International Journal of Advanced Operations Management (IJAOM), Vol. 13, No. 4, 2021

Abstract: This paper studied how the adoption of blockchain technology impact the generation of relational gains. For this, we developed a qualitative comparative analysis and collected evidence from ten supply chain specialists regarding their perceptions of blockchain technology in their areas of expertise. Fuzzy set data were coded and loaded into the fsQCA v3.0 software. We also carried out a content analysis of the interviews. Our findings showed that blockchain technology contributes to the generation of relational gains. Blockchain technology impacts the four conditions of the relational view: specific assets, knowledge-sharing routines, complementarity of resources and capabilities, and effective governance. Academically, our findings connect supply chain to the relational view and reveal new perspectives and insights to the operations management studies. Managerially, our findings assist supply chain managers in developing strategies to implement blockchain technology, considering the four conditions highlighted by the relational view.

Online publication date: Tue, 08-Feb-2022

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