The obsession with outputs: over regulation and the impact on the emotional identities of public service professionals
by Chris Miller, Paul Hoggett, Marjorie Mayo
International Journal of Work Organisation and Emotion (IJWOE), Vol. 1, No. 4, 2006

Abstract: This paper draws upon research on the ways in which public service professionals working with disadvantaged communities, manage the ethical dilemmas and emotional tensions experienced in role. We view the public sphere as a dilemmatic space and the effective use of emotions is seen as essential. We explore the emotions engaged and the coping strategies adopted by these professionals and their sources of support, both internal and external, in response to over-regulation. We explore the reactions to such changes in the nature of the work and the implications for policy and organisational practice.

Online publication date: Fri, 29-Dec-2006

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