Significance of physical comfort and emotional support on confidence and trust in healthcare professionals
by A. Bhoomadevi; M. Ganesh; N. Panchanatham
International Journal of Public Sector Performance Management (IJPSPM), Vol. 8, No. 4, 2021

Abstract: Physical comfort and emotional support are principal components of patient-centred care in healthcare delivery, however, they are not given much importance by researchers in India. Furthermore, previous studies done in western countries have given some insights on physical comfort and emotional support. This study precisely aimed to fill these observed gaps by first focusing on the perception of healthcare professionals from the tertiary healthcare centres in Chennai and secondly in understanding the perception of patients from the same setup of hospitals in the major factors of physical comfort and emotional support. Finally, the impact of these two factors on the confidence and trust of healthcare professionals. The results from this study indicated that 'assistance with daily activity' followed by 'emotional support' have influence on confidence and trust of healthcare professionals. In addition, the results exerted strong evidence that patient needs explanation on the medications in the language they can understand, environmental comfort and emotional support. Furthermore, the study provides understandings into the research and managerial implications of such findings.

Online publication date: Wed, 03-Nov-2021

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Public Sector Performance Management (IJPSPM):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com