Consumer representation on consensus standards committees: a value-added practice
by Anne Wilcock, Alejandra Colina
International Journal of Services and Standards (IJSS), Vol. 3, No. 1, 2007

Abstract: Representation of consumer interests in standards development is important because of market globalisation and because consumers are the end users of the products and services which are based on these standards. Nevertheless, there is little research on consumer representation. In this study, experienced consumer representatives on standards committees in Canada were interviewed about their training and resource needs. To assist them with their work, the consumer representatives recommended customisation of training to suit their individual needs, greater flexibility in training content and delivery format, and more access to technical resources. Mentoring of novice representatives by those with more experience was believed to be a practice that should be introduced. While it was recognised that these recommendations would be expensive, this additional investment should lead to improved standards for society at large.

Online publication date: Sun, 24-Dec-2006

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services and Standards (IJSS):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com