Critical success factors for better healthcare: an MCDM approach Online publication date: Fri, 15-Oct-2021
by Prashant Verma; Subhash Dutta
International Journal of Technology Marketing (IJTMKT), Vol. 15, No. 2/3, 2021
Abstract: The World Health Organization (WHO) and its member countries are continuously working towards the goal of health for all. Various researchers have listed the factors which affect the effective delivery of health services. However, the factors are not equally critical. The paper aims to determine critical success factors to achieve effective healthcare delivery for the villagers. We have taken two blocks for the case study, one each from a high- and a low-ranking district on gender development index and the human development index, in the most populous state in India and identifies the success factors for attaining better healthcare. It uses MCDM-ISM methodology to determine the weights and relationships among success factors grouped into three dimensions: 1) facilities; 2) success factors for healthcare facility utilisation; 3) health distribution. The study provides an approach for using data-driven planning for the decision-makers to ensure better healthcare for all.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology Marketing (IJTMKT):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com